Return Policy

Every item in our catalogs comes with a 100% satisfaction guarantee.

If the package was damaged during shipment, or was drop shipped directly from the manufacturer, please call Customer Relations at 1-855-287-6782 or contact us by e-mail sales@portaboat.ca before returning..  Some products we sell are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair or under the forwarder's insurance claim.

If we made a mistake on your order, your return surface shipping will be reimbursed.  The returns department requests that we allow 1 week turnaround time for the issuance of credit or for the shipping of an exchange.

Manufacturer warranties, received with the product, will have all the details for claims.

Cancellation Policy

If you wish to cancel an order, you may request a cancellation by writing to sales@portaboat.ca or info@portaboat.ca or by calling 1-855-AT-PORTA (287-6782). we guarantee a full refund, minus a 15% processing and 5% refund fee and balance will be transferred within 5-7 business days .

Faulty Items Received

Once you receive your item, if you happen to discover a fault, please let us know immediately.  If the fault is reported within 7 days, we will investigate the claim.  Any manufacturing fault found will be referred to the manufacturer and appropriate refund of the full product value will be considered.

In most instances we will send out parts to you FREE OF CHARGE or ask you to contact the manufacturer who will be able to deal with you directly.

PLEASE NOTE: We will only pick the item up from you if it cannot be resolved by the manufacturer or by sending out spares.

You must always notify us before returning any items.  If goods are returned back to us without notification they may be refused and you may be charged by your carrier.

Returned items, once accepted by us, must be in their original condition and packaging.  Items that are installed then removed are not returnable.  Return shipping costs are your responsibility.

Faulty and reported after 7 days

If faults are reported after 7 days of signature on delivery, we will always assist you to resolve the issue smoothly, efficiently and as soon as possible!  Just contact us and we'll explain everything to you.

Bill Of Sale Condition:

the Seller , sells and Delivers to The Purchaser the following Porta- Bote and Accessories in consideration of the sum agreed. The seller warrants that (1) the seller legally imports the product from the manufacturer. (2) These said products are free from any liens and encumbrances; (3) the seller has the right to sell and transfer these product. The purchaser is given the opportunity to examine and inspect these products on receiving or has given the opportunity to have the product examined. The Bill of sale is in accordance to the Province of Ontario. Seller accepts no claims on warranties or Claims or whatsoever once this Bill of sale is transferred and signed by the purchaser or signed by the purchaser or signed on behalf of the purchaser on the goods received forms or delivery order or shipment receiving documents.

Purchaser agrees to Boating Restriction Regulations of the province and Canada and primarily follow the safety materials issued by and on behalf of Transport Canada Marine Safety. Purchaser agrees to affix the Transport Canada Compliance Sticker on the boat, once received from the Seller before the usage. Seller is no way responsible for purchaser / or related personnel's safety or responsible for any incident whatsoever. Purchaser ensure to use necessary safety equipment's and maintain the safety rules and compliance dictated by transport Canada marine safety. http://www.tc.gc.ca/publications/en/tp511/pdf/hr/tp511e.pdf

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